Privacy Policy

1. Introduction

Welcome to PDFAll ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application PDFAll (the "App").

By using PDFAll, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Contact us for support or feedback
• Report bugs or issues
• Participate in surveys or promotions
• Create an account (if applicable)

2.2 Information Automatically Collected

When you use our App, we may automatically collect certain information about your device and usage patterns:

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App features used, session duration, crash reports
• Technical Data: IP address, app version, error logs

2.3 Information We Do NOT Collect

We want to be clear about what we do NOT collect:

• Content of your PDF documents
• Personal documents or files you process
• Text extracted through OCR scanning
• Photos or images you scan
• Your contacts or address book
• Your location data

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 App Functionality

• Provide and maintain the App's features
• Process your documents locally on your device
• Enable OCR and text recognition features
• Sync data across your devices (if you choose to use cloud sync)

3.2 App Improvement

• Analyze usage patterns to improve app performance
• Identify and fix bugs and technical issues
• Develop new features and enhancements
• Conduct research and analytics

3.3 Communication

• Respond to your support requests
• Send you important app updates and notifications
• Provide customer service and technical support

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect our legal rights and interests
• Prevent fraud and abuse

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate our App, such as:

• Analytics providers (e.g., Firebase Analytics)
• Cloud storage providers (only if you choose to use cloud sync)
• Customer support platforms

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Legal process, such as a court order or subpoena
• Government or regulatory requests
• Threats to public safety or security

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

5.1 Local Processing

• All document processing occurs locally on your device
• Your documents never leave your device unless you choose to share them
• OCR and text recognition are performed entirely offline

5.2 Data Encryption

• Data transmission is encrypted using industry-standard protocols
• Stored data is encrypted using iOS security features
• Cloud sync data is encrypted in transit and at rest

5.3 Access Controls

• Limited access to personal information by authorized personnel only
• Regular security audits and assessments
• Employee training on data protection practices

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Usage Data: Retained for up to 2 years for analytics purposes
• Support Communications: Retained for up to 3 years
• Account Information: Retained until you delete your account
• Legal Obligations: Retained as required by applicable law

Your documents and files are stored only on your device and are not subject to our retention policies.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

7.2 Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal information

7.3 Processing Restrictions

• Request restriction of certain processing activities
• Object to processing based on legitimate interests

7.4 Consent Withdrawal

• Withdraw consent for data processing (where applicable)
• Opt out of marketing communications

To exercise any of these rights, please contact us at hfqTechnical@foxmail.com.

8. Children's Privacy

PDFAll is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information from our systems.

9. International Data Transfers

Our App may transfer, store, and process your information in countries other than your own. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy in the App
• Sending you an email notification (if you have provided your email)
• Displaying a prominent notice in the App

Changes will be effective immediately upon posting the updated Privacy Policy. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.